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How do I do a factory default recovery?

To perform a recovery, swipe in from the right edge of the screen to display the charms. Click on “Settings” and choose “Change PC Settings” located on the bottom right hand corner. On the left pane, select “Update and recovery.” On the next screen, select “Recovery,” then choose between Refresh, Remove/Reinstall, or Advanced Startup options. Once selected, click on the “Get started” button below the options to start the recovery process.

***NOTE: Once reset, all settings will be restored to factory default settings and the user will be required to redo the initial setup process. Also, all installed applications and personal user data will be erased. Be sure to back up all files before you attempt a system recovery.***

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