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Why is my windows tablet not holding a charge?

If it appears that your tablet is not charging with the wall charger, please try connecting the tablet to a PC’s USB port directly using the supplied cable. If the tablet can charge then, it would appear that the wall adapter/plug is faulty. Please open a new Ticket at our Online Ticket System to request a new wall plug.

If the tablet cannot charge with both the wall adapter and USB connection to PC, please open a new Ticket at our Online Support Center to inform us of the problem and receive RMA instructions.

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